Refund Policy

Updated: Sep 10, 2025

This Refund Policy outlines our return and refund procedures for Songria's AI music generation services. We understand that AI technology may sometimes produce unexpected results, and we're committed to fair treatment of our users. Please read this policy carefully before making a purchase.

Quick Summary: We offer a 15-day refund window from purchase date for eligible cases. Refunds are available when the AI fails to generate content or produces a song with incorrect lyrics despite proper usage.

1. Refund Eligibility Period

You may request a refund within 15 days from the date of purchase. After this period expires, refunds will not be processed except as required by applicable consumer protection laws.

2. Eligible Reasons for Refund

Refunds may be granted in the following circumstances:

  • Technical Failure: The AI system completely fails to generate music or content despite proper inputs and sufficient credits
  • Unsatisfactory Output Quality: The generated content is of poor quality, contains significant audio artifacts, or doesn't match reasonable expectations based on your prompts
  • Content Generation Issues: The AI produces inappropriate, offensive, or completely unrelated content despite appropriate prompts
  • Service Unavailability: Prolonged service outages that prevent you from using paid features during a significant portion of your subscription period
  • Billing Errors: Unauthorized charges or incorrect billing amounts

3. Understanding AI Limitations

Please note that Songria uses advanced AI technology for music generation, which comes with inherent limitations:

  • Quality Variance: AI-generated content quality depends heavily on the detail and specificity of your prompts. More detailed descriptions typically yield better results
  • Interpretation Differences: The AI may interpret prompts differently than expected, which is part of the creative process
  • Style Variations: Results may vary between generations even with similar prompts due to the probabilistic nature of AI
  • Learning Curve: Getting optimal results may require experimenting with different prompt styles and approaches

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Subjective dissatisfaction with AI-generated content that objectively meets quality standards
  • User error in prompt creation or misunderstanding of service capabilities
  • Changes in personal preference or project requirements after content generation
  • Requests made after the 15-day refund period has expired
  • Abuse of the refund system or fraudulent claims
  • Partial usage of subscription credits (unless technical issues prevented proper service delivery)

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us promptly: Send your refund request to support@songria.com within 15 days of purchase
  2. Include required information:
    • Your Order Number (found in the payment processor's confirmation email)
    • Account email address
    • Detailed explanation of the issue
    • Screenshots or examples of the problem (if applicable)
    • Prompts used and expected vs. actual results
  3. Allow processing time: We will review your request within 3-5 business days
  4. Receive decision: You'll be notified of our decision via email

6. Refund Process

Once your refund request is approved:

  • Refunds are processed through the original payment method
  • Processing time is typically 5-10 business days, depending on your bank or payment provider
  • You will receive a confirmation email when the refund is initiated
  • Access to paid features will be revoked upon refund processing

7. Partial Refunds

In some cases, we may offer partial refunds based on:

  • Amount of service used before the issue occurred
  • Severity and impact of the technical problem
  • Time remaining in your subscription period

8. Subscription Cancellations

You can cancel your subscription at any time through your account settings or by contacting support. Cancellation stops future charges but does not automatically qualify you for a refund of the current period unless covered by this refund policy.

9. Improving Your Experience

To maximize your success with Songria and minimize the need for refunds:

  • Be specific: Provide detailed, clear prompts with genre, mood, instruments, and style preferences
  • Experiment: Try different prompt formulations to achieve desired results
  • Use examples: Reference specific artists, songs, or styles when appropriate
  • Contact support: Reach out for help with prompt optimization before requesting a refund

10. Legal Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived or limited by this policy.

11. Policy Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact & Support

For refund requests or questions about this policy:

  • Email: support@songria.com
  • Subject line: "Refund Request - [Your Order Number]"
  • Response time: 3-5 business days

For general inquiries: legal@songria.com